Customer & Oreinted

The most important tool of external performance measurement of after-sales service and support of
Fooladrizan company is based on total customer satisfaction. If the after sales service in this industry
was presented in the best way, it will be one of the important tools to promote a Long-term , sustainable
and loyal customer relationship.
Fooladrizan company in order to achieve it’s main objective (whice is client acquisition) dedicates
special services to them and we strive to maintain our goal of planned expansion coupied with
quality, reliability and customer loyalty .
An important issue in today’ s marketing considering the forceful of recent customer purchasing
than in the past is the customer satisfaction and loyalty, which is mainly achieved from after-sales
services. It play’s an important rule on the marketing and generates more than 25 percent of
customers and gurantees the future of companise. In the companies that their products are
durable and affordable after – sales services are know as service before selling.Therefore , briefly
our company’s main goals are : attain to considerable reputation in the domestic and abroad market
,customer satisfaction and continual improvment of the quality of it’s products.